Microsoft Dynamics CRM 365 partner for customer engagement

XRM Vision
May 15, 2018
What is digital transformation and why does it have such an impact on your company?

“Digital transformation” has been one of the most popular topics in business conferences for some time now. There are even tradeshows that are entirely dedicated to this matter, an example is the one that was held in Montreal a couple of days ago (in which we held our[…]

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May 09, 2018
Our team continues to grow: XRM Vision welcomes Kim Mac Dermott in the title of solution architect

  XRM Vision continues to grow! We are proud to introduce Kim Mac Dermott, who has joined our beautiful team as a solution architect. With almost 20 years of experience in the CRM field and Microsoft products, Kim brings a solid background to XRM Vision. Over the course of[…]

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May 01, 2018
Notice of appointment: XRM Vision welcomes Alain Gagnon as sales VP.

XRM Vision is pleased to announce the nomination of Alain Gagnon as vice president of sales. Alain will manage the sales team as well as business development to support the accelerating growth seen by XRM Vision in recent years. Alain brings XRM Vision his 20 years of management,[…]

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May 01, 2018
New online tools; assess the maturity of your CRM and optimize your business practices.

Following the requests of many people, we are proud to announce the arrival of our CRM maturity assessment kit! We have created this set of tools to help companies improve their business practices and increase the success of their CRM implementations.   Tools built around our methodology These[…]

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Apr 16, 2018
Optimize your marketing team practices with a new model (account/contact/lead vs opportunity)

  How to ensure that the main entities of Microsoft Dynamics 365 Customer Engagement (CRM) interact to meet the operational needs of the business? It is an issue that has been at the heart of many discussions and is all the more relevant to current business needs and practices. Following the issue[…]

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Apr 06, 2018
XRM Vision welcomes Jérôme Jondeau in the role of project manager!

  XRM Vision continues to grow! We are pleased to announce that Jérôme Jondeau will be joining our team of project managers. Professionalism and a methodical nature is what made Jérôme stand out in the CRM and information technology fields, in which he has been growing for more[…]

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Mar 20, 2018
Increase your CRM maturity: 5 benefits of having automated marketing campaigns.

  More and more companies use automated marketing processes. This is not surprising when considering that employees who work in a marketing department will devote 16hrs/week performing repetitive tasks. Automating these actions will make the company gain some precious time. A potential client has subscribed to your newsletter?[…]

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Mar 20, 2018
Increase your CRM maturity: 4 good practices to optimize the management of your sales opportunity.

What are the best practices to increase the CRM maturity of your business processes (sales, marketing, customer service processes, etc.)? After introducing the sound practices that will improve your customer service management, we continue this series by providing you with practices that will maximize the management of your[…]

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Mar 05, 2018
Improve the maturity of your CRM; The best practices to optimize the management processes of your customer service.

  Following our last seminar and series of articles on the maturity of client relations management, a great number of you reached out to us asking to know more about what practices need to be used to improve the maturity of your CRM.  This incited us to provide[…]

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Feb 20, 2018
The XRM Vision team on offsite mode for two successful days!

  Thousands of companies around the world invite their employees to participate in offsite getaways. This gives the team a gathering place that is outside of the office and its routine. They discuss strategic issues surrounded by magnificent scenery. It is also an opportunity to thank all the[…]

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Create a customer engagement environment for your customers with Dynamics 365 (formerly known as Microsoft Dynamics CRM)

Your customers expect you to deliver a personalized and enriched customer experience . XRM Vision will manage this interaction with you by putting at your disposal the best technology to help you with customer retention, improving your productivity and managing your growth. Learn how.

Receive your FREE evaluation kit!

Please fill out this form and get your CRM maturity evaluation kit by email.

Based on the Capability Maturity Model, our methodology will help you assess the CRM maturity level of your business processes by reading our e-book and completing our online questionnaire.