Microsoft Dynamics CRM 365 partner for customer engagement

XRM Vision
Apr 16, 2018
Optimize your marketing team practices with a new model (account/contact/lead vs opportunity)

  How to ensure that the main entities of Microsoft Dynamics 365 Customer Engagement (CRM) interact to meet the operational needs of the business? It is an issue that has been at the heart of many discussions and is all the more relevant to current business needs and practices. Following the issue[…]

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Apr 06, 2018
XRM Vision welcomes Jérôme Jondeau in the role of project manager!

  XRM Vision continues to grow! We are pleased to announce that Jérôme Jondeau will be joining our team of project managers. Professionalism and a methodical nature is what made Jérôme stand out in the CRM and information technology fields, in which he has been growing for more[…]

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Mar 20, 2018
Increase your CRM maturity: 5 benefits of having automated marketing campaigns.

  More and more companies use automated marketing processes. This is not surprising when considering that employees who work in a marketing department will devote 16hrs/week performing repetitive tasks. Automating these actions will make the company gain some precious time. A potential client has subscribed to your newsletter?[…]

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Mar 20, 2018
Increase your CRM maturity: 4 good practices to optimize the management of your sales opportunity.

What are the best practices to increase the CRM maturity of your business processes (sales, marketing, customer service processes, etc.)? After introducing the sound practices that will improve your customer service management, we continue this series by providing you with practices that will maximize the management of your[…]

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Mar 05, 2018
Improve the maturity of your CRM; The best practices to optimize the management processes of your customer service.

  Following our last seminar and series of articles on the maturity of client relations management, a great number of you reached out to us asking to know more about what practices need to be used to improve the maturity of your CRM.  This incited us to provide[…]

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Feb 20, 2018
The XRM Vision team on offsite mode for two successful days!

  Thousands of companies around the world invite their employees to participate in offsite getaways. This gives the team a gathering place that is outside of the office and its routine. They discuss strategic issues surrounded by magnificent scenery. It is also an opportunity to thank all the[…]

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Feb 15, 2018
Artificial intelligence glossary: a few essential concepts

  Artificial intelligence is a word that is currently rolling off everyone’s tongue. Although it has been around for over sixty years, AI is the expression of the hour. Sometimes using the terms “machine learning”, “deep learning” or “algorithms” as synonyms, the media hype surrounding AI would have[…]

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Feb 08, 2018
XRM Vision welcomes François Lamarche to the team!

XRM is expanding! We are proud to introduce François Lamarche who will be joining our team as a support to our CEO in various administrative goals.  Our goal is to continue to improve our way of doing things all the while proactively managing our business risks. Determined and[…]

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Feb 06, 2018
Reflecting on 2017 : 3 trends that have marked CRM

2017 has been an extraordinarily productive year for technologies. A great number of innovations have gone from science fiction to reality in our daily lives. Apple has launched a phone which can be unlocked using facial recognition. IKEA has put an online application that works with augmented reality[…]

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Jan 25, 2018
A few essential features of Dynamics 365

The choices of CRMs to choose from have multiplied over the years. As shown in our previous article on how to choose the right CRM. The strategy behind what CRM to choose as well as your needs, will vary from one company to the next. Faced with these[…]

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Create a customer engagement environment for your customers with Dynamics 365 (formerly known as Microsoft Dynamics CRM)

Your customers expect you to deliver a personalized and enriched customer experience . XRM Vision will manage this interaction with you by putting at your disposal the best technology to help you with customer retention, improving your productivity and managing your growth. Learn how.

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Based on the Capability Maturity Model, our methodology will help you assess the CRM maturity level of your business processes by reading our e-book and completing our online questionnaire.