Partenaire Microsoft Dynamics CRM 365 pour l'engagement des clients

Professional Services Industry

Professional Services Industry

Growing competition on the world stage is forcing you to increase your productivity to remain competitive. 

Your customers are increasingly demanding. Indeed, they want more value for their money and want to receive targeted services with added value. You must stay in tuned to their business considerations and give them more for the same price.

  • Do you have access to your customer's purchase history to see what services and/or products they have purchased ? This would make giving them expert advice more efficient.
  • Are your teams able to communicate with each other in a manner that maximizes productivity?
  • Are you internal operations managed efficiently and are they affecting the experience your customers are having?
  • Do your technological tools enable you to manage and analyze the data collected on your customers?
  • Does your Web site generate sufficient quality leads? Are you better positioned than your competitors?

Our offers

You will be able to define the steps taken by your client from the moment they notice their needs, to the moment they make the purchase. Learn how to define the particular roles that each of your employees will have in your customer’s journey.

Modernize your customer service process by strategically using the CRM and the self-service tools with regards to your company’s business objectives.

Create a 360-degree view of your customer base to develop a more efficient client service resolution methodology.

Develop key performance indicators that will allow you to predict the impact of your marketing activities.

514 819-9094 Let’s connect!

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Create a customer engagement environment for your customers with Dynamics 365 (formerly known as Microsoft Dynamics CRM)

Your customers expect you to deliver a personalized and enriched customer experience . XRM Vision will manage this interaction with you by putting at your disposal the best technology to help you with customer retention, improving your productivity and managing your growth. Learn how.