Your sales team’s day-to-day has evolved and buyers are much more knowledgeable in today’s world. Your sales representative must be able to provide strategic thought leadership to help them in their purchasing cycle. How much will depend on the quality of information available on each buyer and your ability to share data internally to have maximum impact on your customer.
Think of the last time you physically made an appearance in a store to make a purchase. You most likely did an extensive and comparative search on the best brands, best prices considering reviews and opinions of other consumers before you felt you were ready to make a purchase. As you can clearly see, the role of a ‘’salesperson’’ has changed. The sales professional must be able to work hand in hand with the potential buyer by helping reducing the noise of available information if he/she wants to deliver a positive outcome.
The sales professional’s work tools have also evolved. They are very seldom connected to their traditional systems. More and more, they stay connected via their mobile device which gives them instant access to Outlook. CRM adoption must therefore begin with a seamless integration in their day-to-day productivity tools.
Discover how XRM Vision will help you use your CRM to control and reduce the amount of distractions that your customers face.
You will be able to define the customer experience that you would like your audience to go through, from the moment they find you all the way through the purchase, as well as the role of each employee throughout this journey.
Modernization of your sales process by considering the new market methodology and proper use of the available technology.
Workflow review to maximize productivity and identify opportunities for collaboration in the sales team especially in a mobile environment.
How to create an efficient and collaborative environment between each team, measure their impact on the customer and improve their respective performance and productivity.
Develop key performance indicators which will help you better forecast the impact of your sales activity even before delivery orders are sent or processed.
Create a customer engagement environment for your customers with Dynamics 365 (formerly known as Microsoft Dynamics CRM)
Your customers expect you to deliver a personalized and enriched customer experience . XRM Vision will manage this interaction with you by putting at your disposal the best technology to help you with customer retention, improving your productivity and managing your growth. Learn how.