It’s possible to plan and anticipate the roadmap that will lead a customer into having a favorable response towards your company and products. The Customer Journey is a communications tool developed by our CRM experts which will allow you to share internally and externally the type of interaction and experience that you want to give to your customers. By sharing this information, you’ll be able to create a more coherent approach for anyone (or any department) that interacts with your customers. You will also discover where there is true harmony between your clients’ state of mind and the effectiveness of when and how you communicate with them.
To complete your Customer Journey, we will review the following with you:
Below is the Customer Journey we recently developed for one of our clients in the architectural lighting industry.
Create a customer engagement environment for your customers with Dynamics 365 (formerly known as Microsoft Dynamics CRM)
Your customers expect you to deliver a personalized and enriched customer experience . XRM Vision will manage this interaction with you by putting at your disposal the best technology to help you with customer retention, improving your productivity and managing your growth. Learn how.
Based on the Capability Maturity Model, our methodology will help you assess the CRM maturity level of your business processes by reading our e-book and completing our online questionnaire.