Microsoft Dynamics CRM 365 partner for customer engagement

Your Customer Journey

Your Customer Journey

It’s possible to plan and anticipate the roadmap that will lead a customer into having a favorable response towards your company and products. The Customer Journey is a communications tool developed by our CRM experts which will allow you to share internally and externally the type of interaction and experience that you want to give to your customers.  By sharing this information, you’ll be able to create a more coherent approach for anyone (or any department) that interacts with your customers. You will also discover where there is true harmony between your clients’ state of mind and the effectiveness of when and how you communicate with them.

Communication Process Review

To complete your Customer Journey, we will review the following with you:

  • 1. Stage (the typical steps that a client will go through in the Customer Journey);
  • 2. Your point of contact ;
  • 3. The thoughts and emotions you want to generate within each customer;
  • 4. Your opportunities (where are they really?);
  • 5. Your business processes ;
  • 6. Your technology tools.

Below is the Customer Journey we recently developed for one of our clients in the architectural lighting industry.

Whether you are a marketing director, sales director, customer service director or information technology manager, XRM Vision has the right CRM solution for you.

514 819-9094 Improve customer engagement


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Create a customer engagement environment for your customers with Dynamics 365 (formerly known as Microsoft Dynamics CRM)

Your customers expect you to deliver a personalized and enriched customer experience . XRM Vision will manage this interaction with you by putting at your disposal the best technology to help you with customer retention, improving your productivity and managing your growth. Learn how.

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