Your customers tell you every day how they feel about your brand. In order to keep a pertinent conversation with your customers, you must consider their recommendations and opinions.
Discover how, by using our Customer Journey tool, XRM Vision will help you create an enriching customer experience adapted to your specific business reality.
You will be able to define the steps taken by your client from the moment they notice their needs, to the moment they make the purchase. Learn how to define the particular roles that each of your employees will have in your customer’s journey.
How best to use your CRM, ClickDimensions, the web traffic generation tools and your newsletter and how to properly analyze the data.
How to build marketing lists, email templates and landing pages from your CRM and how to measure and monitor the progress of each campaign.
How to create an efficient and collaborative environment between each team, measure and improve their respective performance and productivity in order to increase their impact on the customer.
Develop key performance indicators that will allow you to predict the impact of your marketing activities.
Create a customer engagement environment for your customers with Dynamics 365 (formerly known as Microsoft Dynamics CRM)
Your customers expect you to deliver a personalized and enriched customer experience . XRM Vision will manage this interaction with you by putting at your disposal the best technology to help you with customer retention, improving your productivity and managing your growth. Learn how.
Based on the Capability Maturity Model, our methodology will help you assess the CRM maturity level of your business processes by reading our e-book and completing our online questionnaire.