Customer engagement

Boost your customers’ engagement and loyalty!
by David Brochu • 24 May 2017

Recently, on June 20, XRM Vision, your customer engagement architect, hosted its breakfast briefing with prospects and clients called: Boost your customers’ engagement and loyalty! Many organizations are using their CRM to collect and analyze as much “Big Data” as possible to create and manage targeted and custom promotional campaigns adapted to each customer’s profile. […]

Lack of revenue from existing customers

Are you losing sleep over no growth in revenue from existing clients?
by Félix Robitaille • 28 April 2017

A company generally grows their revenues one of two ways: either it adds new customers or it generates more business from existing customers. Today, I want to discuss growing your revenues through existing clients. It’s no secret, a client who’s happy with their experience during the purchasing cycle, and who’s happy on top of it […]

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