Customer

Do you know the maturity levels of your CRM?

by David Brochu • 27 November 2017

Although companies are working hard to implement powerful CRM solutions, more than 47% consider the implementation of their solution to be a failure.  Why such a low success rate even when these companies choose the right solution and implement it by following all the recommended steps? The problem stems mostly from the misidentification of objectives […]


When your client works for you and the benefits of having an efficient portal

by David Brochu • 26 October 2017

By Félix Robitaille Your clients certainly do not enjoy having to call you for the slightest question. Also, a manager, will not reap any benefits by creating a big customer service team just to have them answer the same questions repeatedly. The above statement, demonstrates one of the biggest benefits in creating a self-service client […]


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