Do you know the maturity levels of your CRM?
Although companies are working hard to implement powerful CRM solutions, more than 47% consider the implementation of their solution to be a failure. Why such a low success rate even when these companies choose the right solution and implement it by following all the recommended steps? The problem stems mostly from the misidentification of objectives […]
When your client works for you and the benefits of having an efficient portal
By Félix Robitaille Your clients certainly do not enjoy having to call you for the slightest question. Also, a manager, will not reap any benefits by creating a big customer service team just to have them answer the same questions repeatedly. The above statement, demonstrates one of the biggest benefits in creating a self-service client […]