Recently, on June 20, XRM Vision, your customer engagement architect, hosted its breakfast briefing with prospects and clients called: Boost your customers’ engagement and loyalty! Many organizations are using their CRM to collect and analyze as much “Big Data” as possible to create and manage targeted and custom promotional campaigns adapted to each customer’s profile. […]
Your customers expect an outstanding service experience and personalized support from you. XRM Vision provides you with the best practices and technological tools to build customer loyalty, support your growth and improve your productivity.
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Based on the Capacity Maturity Matrix, our methodology will help you assess the maturity level of your business processes and customer relationship management. With our ebook and the web questionnaire that comes with it, you will be able to identify the next steps to progress based on your specific situation.
