Growth and transformation
What Are Business Intelligence Tools?
Now, more than ever, businesses are collecting vast amounts of business data. This data is used to better understand what is happening inside and outside the organization. Yet, collecting and analyzing unstructured data can be complicated and prevent companies from making the best business decisions. Business intelligence tools (BI tools) help managers and decision-makers make informed decisions and achieve business […]
Business intelligence and data warehousing best practices
Best practices in business intelligence and data warehousing Business intelligence (BI) and data warehousing practices are strategically used to help companies bring their business objectives to the next level. With the advancement of technology, organizations have discovered cost-savings benefits and increased productivity by implementing BI. BI platforms allow companies to access data analytics of their business users and […]
Group Insurance Brokerage Industry in Canada – Insights
While the group insurance brokerage industry appears to remain stable for the most part, some aspects of the industry are undergoing major transformations: increasing adoption of new technologies, mergers and acquisitions, emphasis on some types of benefits spurred by the pandemic, etc. How do brokerages react to these transformations? Do they embrace these trends [...]
InsideView Insights: 3 secrets to smarter sales
Are you a B2B business leader? If you are, you need to know how to expand your market and stand out from the competition. How can you stay on top of promising opportunities? There are a few available solutions that use real-time data to help close more sales. One solution that might work for you: […]
10 Canadian Microsoft MVPs to watch: top Business Applications experts
What is a Microsoft Most Valuable Professional (MVP) and who can become one? Microsoft awards this title to technology experts who share their passion and knowledge with the community. In the Business Applications category, more than twenty of these MVPs work in Canada. We’ve put together a list of the top ten Canadian MVPs to watch. […]
Dominique Roger: Mission Transformation
Innovation for a positive impact on people? Our expert Dominique Roger has been doing just that for over six years. In this interview, this functional architect describres how a pet project made a meaningful difference. Here is a portrait of her Mission Transformation. Dominique Roger has assisted in modernizing organizations in diverse business sectors. […]
5 Recommended Omnichannel Tools
5 Recommended Omnichannel Tools The tools in the Omnichannel for Customer Service app will increase your productivity and your customer satisfaction rate. But how can you ensure an optimal experience? Here’s how to equip your agents to provide the best possible customer experience. So, you’ve taken the plunge into the world of Omnichannel for Customer [...]
Forecast – Manage Sales Pipeline’s Health with Dynamics 365
Sales managers, is it a headache for you to keep track of your team’s actions? Did you know that there’s a tool that predicts upcoming sales in real time? Find out how the Forecast feature can assist you in your team meetings. In any business, sales forecasting—often referred to simply as the forecast—is an […]
Omnichannel CRM Customer Service – Why Use It?
You’ve probably already heard of omnichannel marketing. In a nutshell, the idea is to deliver an optimal and consistent customer experience across all channels and platforms. But how does this help you in your daily business? Here’s a little more about this platform. In terms of communications, the last few years have been bountiful with the creation of […]
Is the cloud safe? Myths and facts.
Cloud technologies have been embedded in businesses for years now. However, many managers are still reluctant to make the leap. As the pandemic increases reliance on remote work, the benefits of a cloud computing platform are undeniable: data is accessible anytime, anywhere. But what about the disadvantages? What about data security in the cloud? What […]
