Growth and transformation
Omnichannel for Customer Service: Optimize your agents’ experience
The tools in the Omnichannel for Customer Service app will increase your productivity and your customer satisfaction rate. But how can you ensure an optimal experience? Here’s how to equip your agents to provide the best possible customer experience. So, you’ve taken the plunge into the world of Omnichannel for Customer Service in Dynamics 365? […]
Forecast – Manage Sales Pipeline’s Health with Dynamics 365
Sales managers, is it a headache for you to keep track of your team’s actions? Did you know that there’s a tool that predicts upcoming sales in real time? Find out how the Forecast feature can assist you in your team meetings. In any business, sales forecasting—often referred to simply as the forecast—is an […]
Omnichannel for Customer Service – Why Use It?
You’ve probably already heard of omnichannel marketing. In a nutshell, the idea is to deliver an optimal and consistent customer experience across all channels and platforms. But how does this help you in your daily business? Here’s a little more about this platform. In terms of communications, the last few years have been bountiful with the creation of […]
Is the cloud safe? Myths and facts.
Cloud technologies have been embedded in businesses for years now. However, many managers are still reluctant to make the leap. As the pandemic increases reliance on remote work, the benefits of a cloud computing platform are undeniable: data is accessible anytime, anywhere. But what about the disadvantages? What about data security in the cloud? What […]
Change management: 5 articles to help you better understand
Are you planning the introduction of a new technological tool in your company? Good change management practices can improve the success of your transformation. Here is our reading list on changement management to help you prepare for your transition: 1. To understand the impact of change management ➤ Read article 2. To build on […]
5 articles to help you better understand Power Apps and Power Platform
What is Power Apps? What is Power Platform? What explains the craze for these Microsoft tools? What is so great about them? And how can they help your company substantially? To help you better understand their potential, we have gathered our top 5 articles on these development platforms. Whether you need to quickly build and test business applications or automate your processes, Power Apps and […]
What is the Microsoft Power Platform?
What is the Microsoft Power Platform? You may have already heard of its virtues in helping to display, automate and analyze data. But how does it work? And what does it do for you? In fact, the Power Platform is not one, but 4 tools: 1. Power BI 2. Power Apps 3. Power Automate 4. Power […]
Our upcoming webinars to help you optimize your business processes
We have some good news! We‘ll be offering new free webinars in the coming weeks. Each Wednesday, you’ll be able to learn more about how to use the latest Microsoft technologies to stand out and increase your sales. So what’s on the program? Designed to meet the current needs of our customers, each of our three webinars presents a different innovative […]
How Centris improved employee retention and customer satisfaction with our solution
Over the past decade, there have been many new technologies which have revolutionized our daily lives. Sooner or later, companies will need to modernise themselves in order to stay competitive and satisfy the changing behaviour of consumers. In fact, this is even more true for compagnies offering technological tools. This reality rang true for Centris, who we had the pleasure […]
10 benefits of using a technology platform designed for group insurance brokers
The world of group insurance is undergoing major changes. Insurers used to be brokers’ suppliers; they are now becoming competitors. To stand out, brokers need to increase their service level as well as their added value for their clients. But it’s not that simple. Brokers’ administrative processes are complex, but the technologies supporting them are often obsolete. In fact, many players in the industry are slow to modernize, […]