Growth and transformation

InsideView Insights: 3 secrets to smarter sales

by Patricia Rivas • 21 December 2021

Are you a B2B business leader? If you are, you need to know how to expand your market and stand out from the competition. How can you stay on top of promising opportunities? There are a few available solutions that use real-time data to help close more sales. One solution that might work for you: […]


Impact – Dominique Roger transforms a major retail chain

by Patricia Rivas • 14 October 2021

Innovation for a positive impact on people? Our expert Dominique Roger has been doing just that for over six years. In this interview, this functional architect describres how a pet project made a meaningful difference. Here is a portrait of her impact.   Dominique Roger has assisted in modernizing organizations in diverse business sectors. However, […]


Omnichannel for Customer Service: Optimize your agents’ experience

by Patricia Rivas • 14 June 2021

The tools in the Omnichannel for Customer Service app will increase your productivity and your customer satisfaction rate. But how can you ensure an optimal experience? Here’s how to equip your agents to provide the best possible customer experience. So, you’ve taken the plunge into the world of Omnichannel for Customer Service in Dynamics 365? […]


Forecast - Manage Sales Pipeline's Health with Dynamics 365 - Sarah Deschenes

Forecast – Manage Sales Pipeline’s Health with Dynamics 365

by Patricia Rivas • 25 May 2021

Sales managers, is it a headache for you to keep track of your team’s actions? Did you know that there’s a tool that predicts upcoming sales in real time? Find out how the Forecast feature can assist you in your team meetings.   In any business, sales forecasting—often referred to simply as the forecast—is an […]


Omnichannel for Customer Service – Why Use It?

by Patricia Rivas • 22 March 2021

You’ve probably already heard of omnichannel marketing. In a nutshell, the idea is to deliver an optimal and consistent customer experience across all channels and platforms. But how does this help you in your daily business? Here’s a little more about this platform.      In terms of communications, the last few years have been bountiful with the creation of […]


Est-ce sécuritaire d'utiliser le cloud?

Is the cloud safe? Myths and facts.

by Cindy Honoré • 28 August 2020

Cloud technologies have been embedded in businesses for years now. However, many managers are still reluctant to make the leap. As the pandemic increases reliance on remote work, the benefits of a cloud computing platform are undeniable: data is accessible anytime, anywhere. But what about the disadvantages? What about data security in the cloud? What […]


Change management: 5 articles to help you better understand

by Patricia Rivas • 5 June 2020

Are you planning the introduction of a new technological tool in your company? Good change management practices can improve the success of your transformation. Here is our reading list on changement management to help you prepare for your transition:   1. To understand the impact of change management ➤ Read article 2. To build on […]


Our upcoming webinars to help you optimize your business processes

by Patricia Rivas • 6 May 2020

We have some good news! We‘ll be offering new free webinars in the coming weeks. Each Wednesday, you’ll be able to learn more about how to use the latest Microsoft technologies to stand out and increase your sales.  So what’s on the program? Designed to meet the current needs of our customers, each of our three webinars presents a different innovative […]


How Centris improved employee retention and customer satisfaction with our solution 

by Patricia Rivas • 27 April 2020

Over the past decade, there have been many new technologies which have revolutionized our daily lives. Sooner or later, companies will need to modernise themselves in order to stay competitive and satisfy the changing behaviour of consumers. In fact, this is even more true for compagnies offering technological tools.  This reality rang true for Centris, who we had the pleasure […]


8 ways to stay productive while working remotely with Microsoft technologies

by Patricia Rivas • 16 April 2020

So far, XRM Vision has not talked much about the COVID-19 pandemic. We do not want to exploit the current critical circumstances from an entrepreneurial perspective. However, technology plays a critical role in supporting the every day work of businesses. Over the last weeks, millions of people have switched to working from home. This was […]



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