XRM Vision
4 highlights of Extreme365 and the Community User Summit in Orlando
A few days ago, two major annual events for the Microsoft community overlapped in Orlando. From October 13 to 16, Extreme365 North America hosted Microsoft partners for 4 days of presentations on the latest developments in the Microsoft ecosystem. Then, from October 15 to 18, the User Group Summit North America invited users of the […]
Notice of Appointment: Édouard Nguyen, Sales Representative for a new XRM Vision product
We are pleased to announce the appointment of Édouard Nguyen as a sales representative. Édouard has been working with us since April 18, 2019 and has been developing business partnerships with insurance brokers. His mission? Introduce an innovative product designed for the group insurance market, called Tandem. Playing a key role in the development of […]
XRM Vision Ranks No. 146 on the 2019 Growth 500
– Canadian Business unveils annual list of Canada’s Fastest-Growing Companies – We are happy to announce that today, Canadian Business and Maclean’s ranked XRM Vision No. 146 on the annual Growth 500, the definitive ranking of Canada’s Fastest-Growing Companies. Produced by Canada’s premier business and current affairs media brands, the Growth 500 ranks Canadian businesses on five-year revenue growth. Growth 500 […]
How to measure the pertinent results with BI
What does a manager want to know when reading the submitted company report? In most cases, the main question will be “Is everything okay?” This question, however, cannot always be answered. Many companies do not have the tools required to measure the pertinent results. This makes it impossible to know if a company is thriving […]
Artificial intelligence glossary: a few essential concepts
Artificial intelligence is a word that is currently rolling off everyone’s tongue. Although it has been around for over sixty years, AI is the expression of the hour. Sometimes using the terms “machine learning”, “deep learning” or “algorithms” as synonyms, the media hype surrounding AI would have every reason to cause skepticism. The fact remains […]
Do you feel as though your marketing messages are not getting through?
One of the biggest challenges an organization will face is determining what tactics or technologies will help them reach their client experience objectives. It is commonly one element that is identified as a differentiator between competitors, so many organizations strive to improve it but few can define what that means. Defining what it means to […]
The social CRM strategy is made only for the big guys?
In June 2010, Gatorade launched its Mission Control, the set up in which this new program was built is quite comparable to that of the international space station ground team. The social networks allowed Gatorade to “tune” into the sentiments of consumers. The following video (Gatorade Mission Control) is a testimony of the multiple and […]
The social CRM strategy is made only for the big guys?
In June 2010, Gatorade launched its Mission Control, the set up in which this new program was built is quite comparable to that of the international space station ground team. The social networks allowed Gatorade to “tune” into the sentiments of consumers. The following video (Gatorade Mission Control) is a testimony of the multiple and […]
The story of CRM through my own interpretation of the facts. (Part one)
When my colleague, boss and friend Felix Robitaille asked me to participate in the XRM Vision blog, I was immediately drawn to use humor and simplicity as a means of sharing my thoughts and my experience of CRM. My first set of articles, will introduce the twelve chapters based on the story of CRM through […]
The story of CRM through my own interpretation of the facts. (Part two)
Following chapters 1 to 4, this second part chapters 5 to 8 resumes the story of CRM through my own interpretation of the facts. Happy reading! Chapter 5: The integration of office productivity suites The developers of the contact management software, quickly tried to link the office productivity suites (Office, word perfect) with their […]
