Automation

5 Recommended Omnichannel Tools

by Patricia Rivas • 14 June 2021
5 Recommended Omnichannel Tools The tools in the Omnichannel for Customer Service app will increase your productivity and your customer satisfaction rate. But how can you ensure an optimal experience? Here’s how to equip your agents to provide the best possible customer experience. So, you’ve taken the plunge into the world of Omnichannel for Customer [...]

Power Automate – How to monitor flow runs using your model-driven app?

by Patricia Rivas • 14 May 2021

Power Platform administrators, do you automate processes in your app using Power Automate? Do you know how to monitor flow runs and inform users of their status? Here is how to do it.   The emergence of the Power Platform and flows allows for increasingly complex operations to be performed across multiple systems. A single click […]


5 artificial intelligence applications that will transform your CRM

by Patricia Rivas • 9 July 2018

It is often said that artificial intelligence (AI) will revolutionize the way companies do business in the years to come. Many companies are already using AI applications that are significantly transforming their opportunities. These companies can now analyze their customer interactions with a depth and speed that has never been seen before. However, not all […]


Increase your CRM maturity: 5 benefits of having automated marketing campaigns.

by Patricia Rivas • 20 March 2018

More and more companies use automated marketing processes. This is not surprising when considering that employees who work in a marketing department will devote 16hrs/week performing repetitive tasks. Automating these actions will make the company gain some precious time. A potential client has subscribed to your newsletter? Your CRM will immediately send them an email! […]



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