Customer engagement

XRM Vision selected as finalist at Microsoft Canada Impact Awards

by David Brochu • 29 June 2017

Montreal, June 29, 2017 – XRM Vision, a leader in Microsoft Dynamics 365 (CRM) business solutions delivery is proud to announce that we have been selected as Winning Together Impact Award finalists which will be awarded at Microsoft Inspire, on July 9, 2017 in Washington, D.C. Every year Microsoft Canada celebrates the exceptional contribution of […]

XRM Vision is now Microsoft Gold Cloud CRM certified

by Félix Robitaille • 29 June 2017

XRM Vision continues to ascertain itself by achieving the Microsoft Gold Cloud Customer Relationship Management (CRM) certification. ̏ We’ve been Microsoft Gold Customer Relationship Management (CRM) certified for a number of years, but as organizations are looking more and more to move to the Cloud, we were missing just a few requirements to obtain the […]

Do you feel as though your marketing messages are not getting through?

by Félix Robitaille • 9 June 2017

One of the biggest challenges an organization will face is determining what tactics or technologies will help them reach their client experience objectives. It is commonly one element that is identified as a differentiator between competitors, so many organizations strive to improve it but few can define what that means. Defining what it means to […]

Boost your customers’ engagement and loyalty!

by David Brochu • 24 May 2017

Recently, on June 20, XRM Vision, your customer engagement architect, hosted its breakfast briefing with prospects and clients called: Boost your customers’ engagement and loyalty! Many organizations are using their CRM to collect and analyze as much “Big Data” as possible to create and manage targeted and custom promotional campaigns adapted to each customer’s profile. […]

Lack of revenue from existing customers

Are you losing sleep over no growth in revenue from existing clients?

by Félix Robitaille • 28 April 2017

A company generally grows their revenues one of two ways: either it adds new customers or it generates more business from existing customers. Today, I want to discuss growing your revenues through existing clients. It’s no secret, a client who’s happy with their experience during the purchasing cycle, and who’s happy on top of it […]

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