Power Virtual Agents

Omnichannel for Customer Service: Optimize your agents’ experience

by Patricia Rivas • 14 June 2021

The tools in the Omnichannel for Customer Service app will increase your productivity and your customer satisfaction rate. But how can you ensure an optimal experience? Here’s how to equip your agents to provide the best possible customer experience. So, you’ve taken the plunge into the world of Omnichannel for Customer Service in Dynamics 365? […]


What is the Microsoft Power Platform?

by Patricia Rivas • 21 May 2020

What is the Microsoft Power Platform? You may have already heard of its virtues in helping to display, automate and analyze data. But how does it work? And what does it do for you?    In fact, the Power Platform is not one, but 4 tools:     1. Power BI    2. Power Apps    3. Power Automate    4. Power […]



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