Sarah Deschênes

10 Canadian Microsoft MVPs to watch: top Business Applications experts

by Patricia Rivas • 13 December 2021

What is a Microsoft Most Valuable Professional (MVP) and who can become one? Microsoft awards this title to technology experts who share their passion and knowledge with the community. In the Business Applications category, more than twenty of these MVPs work in Canada. We’ve put together a list of the top ten Canadian MVPs to watch.    […]


Sarah, Aurélie and Kim – A story of great friendship

by Patricia Rivas • 28 September 2021

Our experts Sarah Deschênes, Aurélie Le Guen and Kim Mac Dermott met through work several years ago. And since then, they’ve formed an inseparable trio. We interviewed them to learn about the story of their friendship, which makes them grow in their profession as well as in their personal life.   Despite their differences, Sarah, […]


5 Recommended Omnichannel Tools

by Patricia Rivas • 14 June 2021
5 Recommended Omnichannel Tools The tools in the Omnichannel for Customer Service app will increase your productivity and your customer satisfaction rate. But how can you ensure an optimal experience? Here’s how to equip your agents to provide the best possible customer experience. So, you’ve taken the plunge into the world of Omnichannel for Customer [...]
Forecast - Manage Sales Pipeline's Health with Dynamics 365 - Sarah Deschenes

Forecast – Manage Sales Pipeline’s Health with Dynamics 365

by Patricia Rivas • 25 May 2021

Sales managers, is it a headache for you to keep track of your team’s actions? Did you know that there’s a tool that predicts upcoming sales in real time? Find out how the Forecast feature can assist you in your team meetings.   In any business, sales forecasting—often referred to simply as the forecast—is an […]


Omnichannel CRM Customer Service – Why Use It?

by Patricia Rivas • 22 March 2021

You’ve probably already heard of omnichannel marketing. In a nutshell, the idea is to deliver an optimal and consistent customer experience across all channels and platforms. But how does this help you in your daily business? Here’s a little more about this platform.      In terms of communications, the last few years have been bountiful with the creation of […]



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