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Virtual entities in Dataverse – Why and how to use them?

by Patricia Rivas • 15 September 2021

Why would you want to implement Virtual Entities in the Dataverse? What if they could be used to simplify your data model to make it easier and faster to find things?  Here, we’ll see why and how to leverage this tool.   What are virtual entities used for? Overall, virtual entities can be used to […]


Connection references – Manage connections in a flow with Power Automate

by Patricia Rivas • 21 July 2021

Do you develop applications with Power Platform? Do you know how to optimize the creation and management of connections in a flow with Power Automate? Our expert Julien Miquel interviewed our expert Nicolas Bastien, in order to teach us about connection references. Interview.   As a kick-off for the series of Tips and tricks videos, […]


Omnichannel for Customer Service: Optimize your agents’ experience

by Patricia Rivas • 14 June 2021

The tools in the Omnichannel for Customer Service app will increase your productivity and your customer satisfaction rate. But how can you ensure an optimal experience? Here’s how to equip your agents to provide the best possible customer experience. So, you’ve taken the plunge into the world of Omnichannel for Customer Service in Dynamics 365? […]


Aspose.Words – Generating reports in Dataverse

by Patricia Rivas • 3 June 2021

Need to generate PDF reports as part of your job? Then you’ll love Aspose.Words. Here’s how to create your reports with this affordable, easy-to-use tool.   In this article, I’ll explain how to create reports using Aspose.Words, a powerful tool for presenting complex data in a variety of ways. Why do I love using it? First, because it’s easy to maintain […]


Forecast - Manage Sales Pipeline's Health with Dynamics 365 - Sarah Deschenes

Forecast – Manage Sales Pipeline’s Health with Dynamics 365

by Patricia Rivas • 25 May 2021

Sales managers, is it a headache for you to keep track of your team’s actions? Did you know that there’s a tool that predicts upcoming sales in real time? Find out how the Forecast feature can assist you in your team meetings.   In any business, sales forecasting—often referred to simply as the forecast—is an […]


Power Automate – How to monitor flow runs using your model-driven app?

by Patricia Rivas • 14 May 2021

Power Platform administrators, do you automate processes in your app using Power Automate? Do you know how to monitor flow runs and inform users of their status? Here is how to do it.   The emergence of the Power Platform and flows allows for increasingly complex operations to be performed across multiple systems. A single click […]


Center of Excellence: 3 good reasons to use it

by Patricia Rivas • 14 April 2021

Are you grappling with multiple PowerApps? Are they vital to your core business? Read on to discover how a Center of Excellence might just be the answer to your governance and security challenges!   The no-code/low-code app solutions are, by definition, a fast, easy and accessible way to transform your business. But keep in mind that […]


Omnichannel for Customer Service – Why Use It?

by Patricia Rivas • 22 March 2021

You’ve probably already heard of omnichannel marketing. In a nutshell, the idea is to deliver an optimal and consistent customer experience across all channels and platforms. But how does this help you in your daily business? Here’s a little more about this platform.      In terms of communications, the last few years have been bountiful with the creation of […]


Article by Jean-François Fortin from XRM Vision on Inversion of Control with Dynamics 365

Inversion of Control in Dynamics 365

by Patricia Rivas • 12 March 2021

Developers and architects, are you developing an application with Dynamics 365? How can you make sure to focus on the use cases of the application in the context of the business domain and not on the way it is achieved? Learn more on dependency injection and inversion of control to achieve this. Typical focus – […]


Power Automate – Infer the Flow Run URL

by Patricia Rivas • 24 February 2021

Do you automate tasks by creating flows with Power Automate? As an administrator or maker, you may need to look at previous executions of a flow for monitoring or troubleshooting purposes. What if you could infer the flow run URL during the execution of a flow? Wouldn’t that be great? Here’s how in 4 easy steps.    Usually, to view  a flow execution logs, you must […]



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