Case study
XRM Vision’s expertise and solution helps Quebec’s largest real estate industry website and services company increase employee satisfaction and elevate customer service.
XRM Vision’s expertise and solution helps Quebec’s largest real estate industry website and services company increase employee satisfaction and elevate customer service.
XRM enables real estate software provider to offer new modern could solutions to clients and increase productivity, efficiency and collaboration, resulting in the delivery of more customer value and improved customer satisfaction.
Centris is a technology company dedicated to offering leading edge software for the Real Estate industry. It offers more than 20 different specialized applications and services for 13,000 real estate brokers covering 100% of the organized real estate in Quebec. It recently expanded the services to other Canadian markets (in British Columbia), and it is looking to continue the expansion internationally. Their Centris.ca site, has the largest number of properties for sale in Quebec, over 77,000 listings, and a full range of tools, including managing and signing documents electronically, performing specific searches with advanced filters, and creating market analysis reports.
Quality data is important to Centris. Entry and modifying member data required redundant manual processes, and data reliability was at risk. From an administrative standpoint, employees were tasked with tedious and time-consuming work.
Centris was faced with a significant infrastructure investment that could host their data, run their websites and core applications, and give them a 360-degree view of their operations.
– Cezar Nasui, Manager of IT Operations and Special Projects.
Centris was looking for a dynamic partner to bring expert CRM and CSM knowledge at a critical time in the company’s growth. That partner had to understand the business operations and goals, respect timing, and ensure a smooth transition.
The initial process involved assessing and shortlisting more than 20 different CRM solutions. XRM helped Centris migrate to a centralized cloud-based solution and modernize with Microsoft Dynamics 365 CRM – on time and on budget.
Having begun its digital transformation in 2017, the business of Centris is now modernized and integrating seamlessly with the Dynamics 365 solution. Dynamics 365 CRM Online and NAV are in charge of operations, including marketing, finance and the call centre management.
– Cezar Nasui
XRM Vision was able to achieve key goals and maximize the full potential of the Dynamics CRM for all the business operations of Centris.
– Cezar Nasui, Manager of IT Operations and Special Projects
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