A CRM expert is someone who works with businesses to help them structure and/or implement their CRM – Customer Relationship Management – strategy. The Customer Relationship expert can intervene in the following areas within the framework of a CRM project:
- The mapping of targeted client routes
- The development of a relationship plan, which establishes all of the programs and relationship scenarios to be implemented in order to achieve the company’s CRM objectives.
- Implementation of a reporting system to guide and stimulate CRM performance.
- The formulation of the company’s goals, needs, and expectations in terms of customer relations.
- The restoration of existing client paths and the identification of truthful moments in client relationships
- The selection of CRM tools, followed by the creation of a charge sheet and the implementation of the tools within the organization.
- Personnel training in CRM activities and tools. The CRM expert assists with the development of internal teams’ skills.
About XRM Vision & Our Team
XRM Vision brings together several of the best experts in CRM solutions who share a common goal: implement human-scale CRM solutions that can be adapted to the financial, technical and industry-specific realities faced by each of our customers.
Our proven CRM implementation methodology, the keen interest of our CRM consultants and our commitment to ensure each project delivers tangible results, make us an ideal partner when it comes to the growth of your business.
The XRM philosophy: Promoting customer relations beyond technology
We improve the value of the experience you provide to your partners and customers.
As powerful as they may be, we consider technologies, business intelligence and data to be means of maximizing your potential. However, we can only create a real impact when we understand the reality of our customers and succeed in adapting the tools we have at our disposal. Not the other way around.
Introducing the team
For more than 10 years, XRM Vision has successfully brought together many of the best experts in CRM solutions. One goal brings them together: pushing the limits of their creativity every day by learning from each of our clients. We are developing new ways to use technologies that will allow them to achieve their business objectives.Do not hesitate to contact us if you need more information!