Webinar: 5 Steps to Set Up a Customer Service System in Less than a Week

Webinar: 5 Steps to Set up a Customer Service System in Less than a Week

July 8th 2020 at 3:00 pm

With the unique situation we are facing today, many organizations must quickly adapt and find ways to make their customer service or human resources processes simpler, more accessible and above all, more efficient.

In this webinar, Salim Adamon will present the 5 steps to quickly setting up the basics for a system that will allow you to manage a high volume of requests (incident management, customer or employee requests), using Microsoft Dynamics 365 Customer Service.

  • Objective: Set up a case management system in just one week
  • Who is this for: Customer service managers, employee services or human resources centers, which have a heavy load of requests to manage.

This webinar will be hosted in English. / Ce webinaire sera présenté en anglais.

Sign me up!

Subscribe to our newsletter

Fill out the form below to receive regular updates on XRM Vision

Download our eBook!

Fill out the form below to receive your guide and learn how to improve customer retention in 5 steps. All free of charge!

Your customers expect an outstanding service experience and personalized support from you. XRM Vision provides you with the best practices and technological tools to build customer loyalty, support your growth and improve your productivity.

Download our free CRM process evaluation kit!

Fill out the form below to receive our CRM process maturity assessment kit free of charge.


  • Access to our online diagnostic tool
  • Receive our best advice via email once a month (only by choosing to subscribe to our newsletter)

Based on the Capacity Maturity Matrix, our methodology will help you assess the maturity level of your business processes and customer relationship management. With our ebook and the web questionnaire that comes with it, you will be able to identify the next steps to progress based on your specific situation.