About Us

We are one of the world’s leading Microsoft Partners made up of a diverse team of experts. With offices on both sides of the Atlantic, we strive to put humans first and improve lives.

Microsoft Solutions Partner

Microsoft Certifications

16 +

Years in the business

85 +

Microsoft Experts

Offices in Montréal, Toronto, Victoria & Morocco

Founding principles

What is the XRM Vision?

Hi, I’m Felix

Having a positive impact on my clients, my employees, and my community is what gets me out of bed in the morning. When I founded XRM Vision in 2008, I saw the incredible potential of CRM to improve lives and I devoted myself entirely to it, investing exclusively in Microsoft technologies.

Today, we’ve built on our strong background in CRM to expand our expertise across a wide range of Microsoft products. While the technologies have changed since we started our journey, our mission remains the same: to bring business impact to every organization by leveraging the best features from across the Microsoft universe.

— Felix Robitaille, CEO

Our Team

Our Philosophy

XRM Vision brings together the best experts in CRM, project and operations management, and application development around a single objective: to implement human-scale solutions adapted to financial, technical and industry-specific realities.

While we are a technology-based company, we believe we can only create real impact by understanding the needs of our customers and adapting the tools we have at our disposal — not the other way around.

We use the following leadership principles to guide our behaviour internally and with clients.

Always think customer

Celebrate accomplishments

Inspire trust with humility

Focus on actions and results

Decide bravely

Cultivate learning

Think big picture

Be human first

Case Studies

Browse our case studies to see how we put these practices into action.

Leading Aircraft Manufacturer Optimizes Quality Assurance Process

By integrating Power Apps and Microsoft Teams, this aircraft manufacturer was able to improve the efficiency of its quality assurance process.

Accelerating Access To Care With Automated Management System

Pharmaceutical industry: Accelerating access to care with automated management system

Community Center Builds Secure & Integrated Web Portal

A secure, integrated web portal designed by XRM Vision has revolutionized a community offset program.

Leading Aircraft Manufacturer Optimizes Quality Assurance Process

By integrating Power Apps and Microsoft Teams, this aircraft manufacturer was able to improve the efficiency of its quality assurance process.

Children's Hospital Migrates From Paper to Power Apps

We helped a major hospital modernize their resource management for more accurate and timely decision making

Accelerating Access To Care With Automated Management System

Pharmaceutical industry: Accelerating access to care with automated management system

Medical Research Project Tracking

XRM Vision built a Project Tracking Application for a major American Children’s Hospital that enabled them to standardize and better organize their critical research projects.

Worker's Fund and Business Financing Industry

Financial industry: cloud to simplify data entry and management

Migrating to a centralized CRM solution

A leading real estate software provider and XRM Vision joined forces to modernize the solutions the organization offers its customers.

Local Tourism Regulator Modernizes Its Data Management System

A tourism regulator partnered with XRM Vision to rebuild its information management system to meet the new realities of the industry.

A customer service portal in the cloud

XRM Vision helped a global transportation management company to improve its processes by creating an automated, cloud-based management solution.

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Community Center Builds Secure & Integrated Web Portal

A secure, integrated web portal designed by XRM Vision has revolutionized a community offset program.

Enhancing Productivity and User Experience in the Tax Industry

Tax industry: simplify lead management with Microsoft Dynamics 365

Enhancing Productivity, Operations, and Management Through Automation

We revolutionized game development operations by implementing essential automation tools, optimizing time sheet management, staffing, and expense handling.