Move your business forward by combining the expertise of our CRM consultants and our Dynamics 365 platforms.

XRM Vision is a human-sized CRM consulting firm that is driven by leading-edge expertise and a commitment to ensure the success of our clients. For more than 10 years, we have specialized in the design and implementation of customer relationship management solutions based on Microsoft Dynamics 365 technologies.

We guide sales, marketing and customer service professionals to unleash the full power of the processes and solutions we offer, while they focus on creating an exceptional customer experience.
From the conception of your customer journey to the complete implementation of your CRM, we use our know-how to help you increase your productivity, improve customer loyalty and stimulate your growth.

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Beyond CRM technologies, we offer a development approach that is adapted to your business reality.

Capacity assessment

We make sure to understand the fundamentals of your company before implementing a solution that will target the real issues.

Design of the solution

Our expertise in Dynamics 365 allows us to design tailor-made solutions that are able to unlock the full potential of your teams.

CRM implementation

We support you in the implementation of our solutions by training your teams and adjusting the systems developed to meet the specific needs of your business context.

Assistance and support

Throughout your digital transformation, our experts will always be available to help your users take ownership of your CRM, to adjust its functionalities and to ensure that it achieves an optimal performance.

XRM Vision is a human-sized CRM consulting firm that is driven by leading-edge expertise and a commitment to ensure the success of our clients. For more than 10 years, we have specialized in the design and implementation of customer relationship management solutions based on Microsoft Dynamics 365 technologies.

We guide sales, marketing and customer service professionals to unleash the full power of the processes and solutions we offer, while they focus on creating an exceptional customer experience.

From the conception of your customer journey to the complete implementation of your CRM, we use our know-how to help you increase your productivity, improve customer loyalty and stimulate your growth.

Contact our experts

XRM Vision Your CRM Consulting Agency

CRM consulting services will assist you in developing the best strategy for sales, marketing, and customer service activities, as well as maximizing the return on investment from CRM implementation. XRM Vision can help you find the right CRM consultant to meet your company’s needs through customized CRM solutions.

What is the distinction between XRM and CRM?

A CRM software is a tool that centralizes and improves customer knowledge and follow-up. An XRM solution uses a CRM platform to manage more than just customer relationships. XRM is first and foremost a broader way of thinking about the CRM platform. Not only does it allow you to manage your relationships with your customers, but it allows you to have real-time access to all the data that influences your decisions, which promotes a healthy management of your business.

XRM stands for “Extended Relationship Management.” XRM is an evolution, a more in-depth look at basic CRM. XRM refers not only to customer relationship management, but to the management of any relationship. All the data collected can be centralized, which enables better decision making. Many data can be taken into account in your XRM, such as the latest information on the stocks of suppliers, partners, competitors, objects (IoT) or even weather forecasts that could have an impact on the attendance of your customers.

What is an XRM strategy ?

An XRM strategy will integrate with your existing platform and improve data management capabilities through more efficient development. This will give you the ability to effectively and simply measure everything that is important to your business.

An XRM strategy also requires thinking outside the box. It’s about finding ways to communicate with your customers that are not only positive, but also memorable.

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Your customers expect an outstanding service experience and personalized support from you. XRM Vision provides you with the best practices and technological tools to build customer loyalty, support your growth and improve your productivity.

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Based on the Capacity Maturity Matrix, our methodology will help you assess the maturity level of your business processes and customer relationship management. With our ebook and the web questionnaire that comes with it, you will be able to identify the next steps to progress based on your specific situation.